Scale Your Support • Zero Operational Overhead
✧Make exceptional service your competitive advantage
We deliver professional, multi-channel contact center outsourcing and 24/7 virtual office solutions for modern businesses
More than a decade defining service standards
✧Weareyourpartnerincustomerexperiencetransformation.Weguaranteeimpeccablecommunicationqualityandthebusinessscaling
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Explore Our Services
✧We solve your biggest challenges
Outsourcing services
Intellectual services
Automatic calling (Auto Dialer)
Automatic calling system for mass notifications, reminders and marketing campaigns.
Explore Our Solutions
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Explore Our Products
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CRM
# 🚀 CRM — Customer Relationship Management System CRM unifies sales, communication, customer history and analytics in one powerful platform. --- ## 🔥 Why CRM matters - Organized customer database - Automated sales workflow - Improved team efficiency - Real-time analytics - Task & project management --- ## 🎯 Main CRM modules ### 📌 1. Customer Cards Full history, notes, calls, communication. ### 📌 2. Sales Funnel Manage all stages from lead → deal. ### 📌 3. Telephony integration SIP support, call logs, recordings. ### 📌 4. Tasks & reminders Scheduling, automation, follow-ups. ### 📌 5. Reporting & analytics Conversion, revenue charts, agents' performance. --- ## 🧩 Who needs CRM? - Call centers - Sales-driven companies - Service businesses - Corporations & startups > **CRM brings structure, automation and performance.**
WFM
# 📊 WFM — Workforce Management System WFM is a modern platform that manages work schedules, time tracking, forecasting and staff productivity. --- ## 🔥 Why companies need WFM - Optimizes agent workload - Accurate shift planning - Transparent time tracking - Accurate payroll calculation - Increased operator productivity --- ## 🎯 Core WFM features ### ⏱ 1. Schedule planning Auto-generated shifts based on demand forecasting. ### 📈 2. Real-time monitoring Agent statuses, productivity metrics, live dashboards. ### 🧾 3. Timesheet Hours worked, lateness, overtime, breaks. ### 🎧 4. Contact center integration Forecasting based on call volume analytics. ### 📊 5. Reporting Efficiency, workload, forecasting and KPIs. --- ## 🧩 Suitable for - Call centers - Support teams - Logistics - Enterprises with large staff > **WFM means efficiency, accuracy and better workforce planning.**
Happy Clients, Real Results
See how we've helped others
The administration of Power Distributions LLC expresses its gratitude to your team for the well-organized cooperation. Thanks to the professionalism and competence your team has shown in our project, everything has been arranged exactly as intended. A morally and technically challenging task — creating a positive experience for users and providing timely feedback — has been carried out impeccably!
Power Distributions LLC
The administration of ViRent expresses its gratitude to your team for the well-organized cooperation. Thanks to the professionalism and competence your team has brought to our project, everything has been arranged exactly as intended. A morally and technically challenging task — creating a positive experience for users and ensuring timely feedback — is being executed flawlessly!
VV-LAND LLC
The MEDIA FUSION team — (ClickTV brand) expresses its sincere appreciation to you and the entire team of Kontakt Markazi LLC for your active support and contribution to the development of the modern media environment in Uzbekistan. Thanks to your openness to innovative formats and your dedication to high-quality content, our partnership has experienced dynamic growth. We highly value the professional approach of your team, the flexibility in your work processes, and the high level of responsibility you demonstrate at every stage of our collaboration.
MEDIA FUSION LLC
ZENIT LLC, which has been cooperating with Kontakt Markazi LLC since the beginning of 2025, expresses its gratitude and wishes you success and great achievements in your future endeavors.
ZENIT LLC
We are with you in every region.
Our contact center is represented in different regions of the country. This allows us to be closer to our customers, ensure stable operation and high-quality service anywhere in Uzbekistan.
News
notification
5 min read
Notification of Increased Monthly Fees
Starting April 1, monthly fees for short numbers and digital channels will increase. More details are available in the “Price List” section.
Read more ›Tech
5 min read
What is WFM and Why Does It Matter?
WFM is a modern system that unifies workforce scheduling, time tracking, analytics, and process automation.
Read more ›AI
6 min read
How AI Is Transforming Contact Centers?
AI is transforming contact centers through voice assistants, chatbots, automation, and real-time analytics.
Read more ›Join us
✧Open positions
Join our team! We offer career opportunities for professionals who are ready to grow and develop with us.
Call center operator
Description:
We are looking for a call center operator to join our customer service team. The ideal candidate will handle incoming and outgoing calls, provide accurate information, and ensure a positive experience for every customer.
Requirements:
Proficient computer skills (Windows, MS Office) and the ability to work with office equipment; Fluent in Uzbek and Russian languages (written and spoken);
Official employment
Schedule: 5/2
Age: 21-35
Frequently Asked Questions
Here are some of our frequently asked questions. If you have any other questions, please contact us.
We offer inbound and outbound call handling, customer support, technical assistance, live chat services, automated calling, lead qualification, appointment scheduling, and multilingual support.
Yes. Our contact center operates 24/7/365 with day, night, and weekend shifts to ensure uninterrupted support for your customers across different time zones.
Most projects can start within 3–7 business days. This includes onboarding, script preparation, agent training, and technical setup.
Absolutely. We support English, Russian, Uzbek, and other languages depending on your requirements. Dedicated multilingual teams are available.
Yes. Our inbound services include customer support, order processing, hotline management, and tech support. Outbound services include cold calling, telemarketing, follow-up calls, surveys, and automated dialing.
We follow strict security standards including NDA compliance, encrypted communication, restricted access policies, quality monitoring, and GDPR-compliant data handling.
Yes. We integrate with popular CRMs like Salesforce, HubSpot, Zoho, Bitrix24, and custom ERP systems. We can also work inside your internal tools if needed.
We track KPIs such as AHT, FCR, SLA, customer satisfaction, quality score, call accuracy, and response time. You receive weekly or monthly performance reports.
Yes. We can scale your team up or down depending on call volume and seasonal demand. Our flexible staffing model helps you keep costs under control.
We work with e-commerce, telecom, healthcare, fintech, logistics, SaaS, education, insurance, government services, and many other industries.
