📊 WFM — Workforce Management System

WFM is a modern platform that manages work schedules, time tracking, forecasting and staff productivity.

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🔥 Why companies need WFM

Optimizes agent workload

Accurate shift planning

Transparent time tracking

Accurate payroll calculation

Increased operator productivity

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🎯 Core WFM features

⏱ 1. Schedule planning

Auto-generated shifts based on demand forecasting.

📈 2. Real-time monitoring

Agent statuses, productivity metrics, live dashboards.

🧾 3. Timesheet

Hours worked, lateness, overtime, breaks.

🎧 4. Contact center integration

Forecasting based on call volume analytics.

📊 5. Reporting

Efficiency, workload, forecasting and KPIs.

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🧩 Suitable for

Call centers

Support teams

Logistics

Enterprises with large staff

> WFM means efficiency, accuracy and better workforce planning.